Shipping
Shipping Estimated Delivery Times (ETA)
| Country | ETA |
| Australia | 2 - 14 business days |
| United States | 20 - 40 business days |
| United Kingdom | 20 - 35 business days |
| Europe | 20 - 34 business days |
- All orders require 1- 2 business days processing time.
- All shipping times are expected estimates, but may arrive in more or less than days than estimated.
- Australian customer support team - For questions, queries or problems feel free to reach out by email at thatcarlifebrand@outlook.com.
Returns & Exchanges Policy
At That Car Life, we want you to love your purchase. If for any reason you're not satisfied, we're here to help.
📍 Country of Service
This policy applies to orders placed and delivered within Australia.
🔄 Returns
We accept returns for both defective and non-defective products, provided the following conditions are met:
- Items must be in new condition (unused, unwashed, and in original packaging)
- Return requests must be made within 30 days of delivery
- Return shipping is the customer’s responsibility
- No restocking fees apply
To initiate a return, contact us at thatcarlifebrand@outlook.com with your order number and reason for return. We’ll provide return instructions and the appropriate return address.
🔁 Exchanges
Need a different size, color, or item? We accept exchanges under the same conditions as returns:
- Item must be new and unused
- Exchange request must be made within 30 days
- Return shipping costs for exchanges are the customer’s responsibility
- Please email thatcarlifebrand@outlook.com to get started.
💳 Refunds
Once we receive and inspect your return, we’ll notify you of the refund status. If approved, your refund will be processed to your original payment method within 14 business days.
Please note:
- Original shipping charges are non-refundable
- Refund timing may vary depending on your bank or payment provider
📦 How to Return an Item
- Email thatcarlifebrand@outlook.com with your order number and return/exchange request
- Repackage the item securely in its original packaging
- Ship the item to the return address provided by our support team
- Keep your shipping receipt and tracking number for reference
If you have any questions or concerns, don’t hesitate to contact us at thatcarlifebrand@outlook.com. We’re here to help!
